Since CivicPlus took over Beehive in January 2025, we have been focused on transitioning all our current customers from the old Beehive asset management software to the updated CivicPlus Asset Management 2.0 platform. Throughout this transition, we have contacted customers to notify them about the upcoming migration as they near their “go live” date in the new system. As we finalized these migrations, we gathered the inquiries and feedback we received into a comprehensive knowledge base article. If you have any inquiries about your migration, please check the following sections for additional details.
If any question is not addressed in this knowledge base article, please feel free to reach out to Daniel Gielb for assistance.
What migration? This is the first time I have heard about this.
We have recently finalized the creation of a cloud-based asset management system that is quicker, easier, and more user-friendly. This enhanced tool includes intuitive mobile features to assist staff in effectively completing tasks and overseeing assets, whether they are in the office or out in the field.
During 2024 and 2025, we have been preparing for the transition of all customers from the old Beehive Core platform to the upgraded CivicPlus Asset Management 2.0 system. With CivicPlus's recent acquisition, we now have the necessary resources and the opportunity to drive this migration forward.
Are email addresses required?
Yes. Email addresses are required to access Asset Management 2.0.
All users will be transferred as part of the migration process. However, the application’s authentication protocol requires an email address to access the application.
In Asset Management 2.0, each user needs a registered email address to access the system. To ensure that your current users can access the system once your migration is complete, your organization’s administrative users will need to sign in to your existing Beehive Admin portal and update your existing user profiles to include a registered email address.
Does every user require a distinct and verified email address?
Yes. We recommend that each user have their own email and password, which they use to log in to the system. Additionally, establishing and managing passwords requires a real email address.
Will there be a cost for migration?
There will be no cost for migration.
Will the cost of my license increase due to the migration?
As part of CivicPlus' acquisition of Beehive Industries, licensing contracts will be evaluated and discussed during the renewal period. For further details, please contact your CivicPlus Account Manager.
Will we receive training?
Training and onboarding will be scheduled for the same week as your migration. This session will be scheduled for one hour and will cover high-level functionality in the Asset Management 2.0 application as well as the next steps.
Will my existing devices continue to work?
Yes. Asset Management
2.0 is a device-agnostic application that utilizes web-based technology. It is a cloud-based system accessible by machines using standard browsers, including mobile devices such as laptops, desktops, and mobile devices using Android and iOS operating systems.
Is there a disconnected mode in Asset Management 2.0?
No. Asset Management 2.0 requires internet connectivity.
Migration Preparation
For more information about completing a migration preparation step, refer to the following sections.
Updating User Profiles to Include Registered Email Addresses
In our legacy Core application, user profiles relied upon a unique username to access the desktop application. With the introduction of the new 2.0 application, the requirement for accessing the application is now a valid email address for each user account.
As part of the migration process, we will transfer your current user accounts to the new system. Modifying or adding the email addresses linked to these accounts before the migration is finalized will help you and your teams transition to the new application without any interruptions.
Complete the following steps to update your existing user profiles to include a valid email address. If you prefer a visual illustration of how to complete this process, refer to the video following these procedures.
Open a web browser and navigate to your organization's Beehive Admin portal.
Sign in to the Admin portal.
Select a user profile from the cards populating the Users pane.
In the E-mail Address field, add or update the user's email address.
Click Save.
Repeat steps 3 through 5 as needed to update additional user profiles.
Note
For assistance, please contact CivicPlus’ Asset Management Technical Support team:
Or call phone number: 888-511-5284