Since CivicPlus acquired Beehive Industries in January 2025, we have been working closely with our customers to transition from the legacy Beehive Industries asset management software to the latest version, CivicPlus Asset Management 2.0. As part of this process, we will communicate with you throughout your migration journey, providing updates and guidance as you approach your go-live date in the new system. Based on the questions and feedback we received during these transitions, we have compiled a comprehensive FAQ to help address common topics and concerns. If you have questions about your migration, please review the sections below for additional information and resources.
Migration Preparation
For more information about completing a migration preparation step, refer to the following sections.
Update User Profiles to Include Registered Email Addresses
In our legacy Core application, user profiles relied upon a unique username to access the desktop application. With the introduction of the new 2.0 application, a valid email address is now required for each user account to access the application.
As part of the migration process, we will transfer your current user accounts to the new system. Modifying or adding the email addresses linked to these accounts before the migration is finalized will help you and your teams transition to the new application without any interruptions.
Instructions
Select a user profile from the cards populating the Users pane.
Add or update the user’s email address in the E-mail Address field
Click Save
Repeat steps 3 through 5 as needed to update additional user profiles
For assistance, please contact CivicPlus Support.
Need Help?
View answers to questions frequently asked by users, or contact Daniel Gielb if you have additional questions.
Frequently Asked Questions
What migration? This is the first time I have heard about this.
We have recently finalized the creation of a cloud-based asset management system that is quicker, easier, and more user-friendly. This enhanced tool includes intuitive mobile features to assist staff in effectively completing tasks and overseeing assets, whether they are in the office or out in the field.
During 2024 and 2025, we have been preparing for the transition of all customers from the legacy platform to the upgraded CivicPlus Asset Management 2.0 system. With CivicPlus's recent acquisition, we now have the necessary resources and the opportunity to drive this migration forward.
Are email addresses required?
Yes. Email addresses are required to access Asset Management 2.0.
All users will be transferred as part of the migration process. However, the application’s authentication protocol requires an email address to access the application.
In Asset Management 2.0, each user needs a registered email address to access the system. To ensure that your current users can access the system once your migration is complete, your organization’s administrative users will need to sign in to your existing Beehive Admin portal and update your existing user profiles to include a registered email address.
Does every user require a distinct and verified email address?
Yes. We recommend that each user have their own email and password, which they use to log in to the system. Additionally, establishing and managing passwords requires a real email address.
Will there be a cost for migration?
There will be no cost for migration.
Will the cost of my license increase due to the migration?
As part of CivicPlus' acquisition of Beehive Industries, licensing contracts will be evaluated and discussed during the renewal period. For further details, please contact your CivicPlus Account Manager.
Will we receive training?
Training and onboarding will be scheduled for the same week as your migration. This session will be scheduled for one hour and will cover high-level functionality in the Asset Management 2.0 application as well as the next steps.
Will my existing devices continue to work?
Yes. Asset Management 2.0 is a device-agnostic application that utilizes web-based technology. It is a cloud-based system accessible by machines using standard browsers, including mobile devices such as laptops, desktops, and mobile devices using Android and iOS operating systems.
Is there a disconnected mode in Asset Management 2.0?
No. Asset Management 2.0 requires internet connectivity.
Is Asset Management 2.0 the same as the legacy system?
CivicPlus Asset Management 2.0 is very similar to the legacy version. Many features that you know and love are still there, such as the map tab and query tab. We have also made some improvements, such as performance, web-based access, and mobile access. However, there is not 100% one-to-one feature parity. If you find something missing from 2.0, please feel free to use this Product Feedback form so that we can consider your feedback. To stay up-to-date on our product updates, you can follow the Product Updates section on the Asset Management Help Center.
What if I want to make changes to how my system works? Such as configuring pages and screens?
In CivicPlus Asset Management 2.0, some things can be configured to suit your needs. For example, you can configure fields that appear on which assets and events. However, there are limitations to what can be configured. As part of our commitment to delivering a strong overall product experience, we’re currently prioritizing improvements that benefit the platform as a whole and are not pursuing one-off customizations at this time. That said, customer feedback plays an important role in shaping future improvements. If there is functionality you'd like to see in the product, we encourage you to share your ideas through our Product Feedback form.