These are some issues that may be encountered when working with the Esri ArcGIS Pro Add-In.
Add-In Not Appearing in ArcGIS Pro
If you do not see your add-in, check your Esri well-known folder and ensure that the Add-In is in the Folder.
Add-In Not Appearing Instructions
In ArcGIS Pro, click Project
Click Settings
Click Add-In Manager
Click Options
Confirm that the folder shown under Well-known folders is the same folder where the CivicPlusAssetManagement.esriAddinX file is placed
If the folders do not match, then:
Move the CivicPlusAssetManagement.esriAddinX file into the chosen Well-known folder
Add a new well-known folder and select the folder where the CivicPlusAssetManagement.esriAddinX file is located
Restart ArcGIS Pro
Close ArcGIS Pro completely and restart ArcGIS Pro after placing the CivicPlusAssetManagement.esriAddinX file in the Well-known folder
Make sure that all ArcGIS Pro instances are closed before restarting
Verify the File Name and Extension
Verify that the file name is CivicPlusAssetManagement.esriAddinX and that it has not been renamed or saved with a different file extension, such as .ZIP or .addin.
Download the add-in again
Download the CivicPlusAssetManagement.esriAddinX add-in again to ensure the file is not corrupted
The Add-In is Not Showing Any Layers
If you do not see any layers when you click on GIS Push from your Add-In ribbon, then perform the following steps.
Add-In is Not Showing Layers Instructions
Make sure you have opened the ArcGIS Pro project that contains the layers you configured
Confirm the layers are present, visible, and not broken; ensure that there are no red exclamation marks on the layer names
Viewing the GIS Push Log Shows Errors
The “The MERGE statement attempted to UPDATE or DELETE the same row more than once” notification can be caused when you have more than one row using the same identifier.
Confirm your external ID in the Admin tool
Note:
It should be your GlobalID or another UUID
In your GIS data, confirm that you do not have more than one row with the same ID
You may also check the following:
Ensure every row has an identifier
No two rows share the same identifier
The data type of the identifier matches the data type in Asset Management
Data type match between fields in GIS and Asset Management. For example, confirm you are not syncing text to a numeric-only field
Some Fields are Syncing, But Others Are Not
You may see some fields update, but others do not after running a sync. This can be caused by:
Differences in the field name between GIS and Asset Management
Missing or mismatched Domain codes
Unmapped fields
The most common reason for this is syncing domain codes, such as code and description pairs, from ArcGIS Pro to Asset Management. The domain codes and description set needs to match exactly in Asset Management. If you add or remove a set from your domain codes, Asset Management needs to be updated to match. You will need to contact our support team if you are updating your domain codes.
Check Your Field Mapping
Log in to the Asset Management Admin Application
Click Properties
Select the asset class configured for GIS Sync
For each property that should sync:
Select it from the Property Selection list
Ensure the External Sync Property is filled in with the exact GIS field name
Exact Field Name Match (Case-Sensitive)
Note:
Any mismatch will prevent that field from syncing
Field names must match exactly between the GIS layer and the External Sync Property
Casing and spelling must be identical
Example: testfieldname is not the same as TestFieldName
After I sync, I do not see my updates in Asset Management
Depending on the volume of data you are syncing, it can take anywhere from a few minutes to a few hours. Once the sync is completed, regardless if it succeeded or failed, you should see a record in your GIS Push Audit Log.