Change Your Email Address on the Platform

This article will show you how to change the email address associated with your CivicPlus Single Sign-On account.

Important Notes

• Users signing through their organization’s Platform IdP (Identity Provider) cannot edit their email addresses. Their email will default to what is listed on their IdP.

• Administrators will not be able to reset email addresses for users in their organization.

• Before an email address can change, the system must receive accepted verification.

• Learn how to Consolidate CivicPlus Email Accounts.

Instructions

1. Log in to your account

2. Select the Contact Information tab

3. Enter the New Email Address

   Note:

   You cannot change the email for an external account.

4. Click Change Email to save

5. A confirmation link will be sent to the new email in order to validate