---
title: "Chat with CivicPlus Athena"
slug: "chat-with-civicplus-athena"
description: "Learn how to have a conversation with CivicPlus Athena."
updated: 2026-07-10T15:31:24Z
published: 2026-07-10T15:31:24Z
canonical: "www.civicplus.help/chat-with-civicplus-athena"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.civicplus.help/llms.txt
> Use this file to discover all available pages before exploring further.

# Chat with CivicPlus Athena

You can interact with CivicPlus Athena by typing a message into the Conversations user interface. CivicPlus Athena has several features to assist users, such as:

- **Product Knowledge:** Integration with the CivicPlus Help Center enables CivicPlus Athena to provide guidance and links to articles in our knowledge base.
  - Example prompt: “Find me an article about managing users.”
- **Staff Center:** CivicPlus Athena can manage Users, Groups, and Organization security settings.
  - Example prompt: “Enable two-factor authentication for my organization.”
- **Municipal Websites Central:** CivicPlus Athena can create and manage News Flash and Alert Center items, including viewing and adding Categories.
  - Example prompt: “Create and publish an Alert on my website.”
- **Online Code Hosting:** CivicPlus Athena can research and summarize content from published municipal codes and ordinances.

Example prompt: “Research municipal codes and ordinances related to short-term property rentals.”
- **SeeClickFix 311 CRM:** CivicPlus Athena can see assigned issues, follow, and comment on issues.
  - Example prompt: “Show me 311 issues that are assigned to me.”

> [!NOTE]
> Important Notes
> 
> - CivicPlus Athena is currently in Beta. [Contact your Customer Success Manager](https://www.civicplus.com/customer-success-manager/) for more information.
> - CivicPlus Athena can only act using the signed-in user’s permissions. If an action is attempted for which the user lacks permissions, Athena will alert the user.
> - CivicPlus Athena can only assist with [applications](/civicplus-help-center/docs/applications) that are available to your organization. If a user attempts to interact with an unavailable product, they will receive a relevant reply.

> [!TIP]
> Who can use this feature?
> 
> [Organization Users](/civicplus-help-center/docs/add-manage-users)

## Instructions

1. [Sign in to the Staff Center](https://staffcenter.civicplus.com/)
2. On the **Dashboard**, click into the chat box and type your prompt ![The CivicPlus Athena chat box on the Staff Center Dashboard with example prompts listed below.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Athena%20on%20Dashboard%20-%20STCE.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A48%3A54Z&se=2026-11-12T18%3A48%3A54Z&sr=c&sp=r&sig=2LVY73mz9lqZ65bDIPczLIGUP6Wi7eEsx4RjmXYZdb0%3D)

> [!WARNING]
> Note:
> 
> You can also click one of the suggested prompt cards under the chat box. ![Suggested prompt cards under the chatbox.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Chat%20Suggested%20Prompts%20-%20STCE.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A48%3A54Z&se=2026-11-12T18%3A48%3A54Z&sr=c&sp=r&sig=2LVY73mz9lqZ65bDIPczLIGUP6Wi7eEsx4RjmXYZdb0%3D)
3. Review the conversation and respond/provide additional information, as needed

![Information about enabling two-factor authentication and its current status for Civic City.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/2FA%20Chat%20Conversation%20-%20STCE.png?sv=2026-02-06&spr=https&st=2026-11-12T17%3A48%3A54Z&se=2026-11-12T18%3A48%3A54Z&sr=c&sp=r&sig=2LVY73mz9lqZ65bDIPczLIGUP6Wi7eEsx4RjmXYZdb0%3D)