---
title: "Check if a User Account is Validated"
slug: "check-if-a-user-account-is-validated"
description: "Check if a user has an account in your organization."
updated: 2026-07-28T13:52:52Z
published: 2026-07-28T13:52:52Z
canonical: "www.civicplus.help/check-if-a-user-account-is-validated"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.civicplus.help/llms.txt
> Use this file to discover all available pages before exploring further.

# Check if a User Account is Validated

Once a user is added to an Organization, they will receive an email asking them to validate their account and create a password. You can confirm if an account is validated by searching for the user in your Organization.

> [!NOTE]
> Important Note
> 
> If the user's verification link has expired, they will need to request a new one. Learn more on the [Expired Verification Email article](/civicplus-help-center/docs/expired-verification-email).

> [!TIP]
> Who can use this feature?
> 
> Organization Owners

## Instructions

1. Sign in to [the Staff Center](https://staffcenter.civicplus.com/)
2. Navigate to **Users and Groups** and select the **Users** menu![CivicPlus Staff Center dashboard showing Users and Groups section with highlighted Users option.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Users%20and%20Groups,%20Users%20Menu%20-%20STCE.png?sv=2026-02-06&spr=https&st=2026-10-29T08%3A13%3A53Z&se=2026-10-29T09%3A13%3A53Z&sr=c&sp=r&sig=ZnWUvIZRZy%2FbSHlvUt2Bp85efjnGkFQ2gjipUOVMQMs%3D)
3. Search for the user ![User management interface displaying search bar and action buttons for user management.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Search%20User%20-%20STCE.png?sv=2026-02-06&spr=https&st=2026-10-29T08%3A13%3A53Z&se=2026-10-29T09%3A13%3A53Z&sr=c&sp=r&sig=ZnWUvIZRZy%2FbSHlvUt2Bp85efjnGkFQ2gjipUOVMQMs%3D)
4. In the **Validated** column, a checkmark means the user has validated their account ![A user's validated status is indicated by a checkmark icon.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Validated%20User%20-%20STCE.png?sv=2026-02-06&spr=https&st=2026-10-29T08%3A13%3A53Z&se=2026-10-29T09%3A13%3A53Z&sr=c&sp=r&sig=ZnWUvIZRZy%2FbSHlvUt2Bp85efjnGkFQ2gjipUOVMQMs%3D)