The Activity Log shows information for transactions in the Payments Portal such as the transaction ID, amount, and error code.
Instructions
Log in to the Payments Portal
Navigate to the Activity Log tab
If you know which payment gateway configuration the transaction you are looking for belongs to, use the Gateway Configuration drop-down to select it or choose All Gateway Configurations to search across all configurations that you have access to
Click on Filters
Use the filters to narrow down the rows shown in the activity log
Transaction ID: This is the Payments Portal transaction ID and must be an exact match
Latest Activity: The date and time of the latest activity on the transaction
Transaction Type: This is the type of activity/transaction (such as Sale, refund, void, and save payment method)
Transaction State: Lists the current state of the transaction (such as Abandoned, Completed, Declined, Errored, and Voided)
Pay Error Code: Displays the Pay Error Code for the transaction
Merchant Code: This is the payment gateway identifier, butit varies by which payment gateway you are using
Amount: The amount of the transaction, if applicable
Last Four: The last four numbers of the permanent account number (PAN), the last four is not always available depending on the payment gateway and the type of activity
Gateway Configuration: The name of the Gateway Configuration that is tied to the transaction
Once you have made your filter selections, the rows of the Activity Log will immediately update
