This article walks through how to set up your Ingenico Lane/3000 Device. Once set up, you will then need to register and configure your device for CivicPlus Payments.
Included in the Box
Ingenico Lane/3000 terminal
Ingenico Multipoint Interface Cable
Ingenico power supply
Set Up the Device
Plug the power supply connector into the jack on the Multipoint Interface Cable.
Connect the Multipoint Interface Cable into the Multipoint Port on the underside of the terminal.
Connect the other end of the Multipoint Interface Cable to an Ethernet port (router, modem, or wall jack).
Note: This version of the Ingenico 3000 does not support Wifi connectivity.
Plug the power supply adapter into an available power outlet.
Power On and Register the Terminal
Once power is supplied to the terminal, the initialization process begins.
Once the terminal has successfully established its IP Address, the registration process begins
The terminal will display a four-digit code.
Copy the code to enter into the CivicPlus Payments registration page
Enter Text Using the Multi-Tap Method
Certain aspects of setup and configuration will require you to input characters using the keypad.
Each number key also represents a set of letters that can be entered with that key, if pressed more than once. The first key press will enter the number, while pressing the key multiple times will enter one of the letters associated with that number key.
For example:
Press 2 once to enter the number 2.
Press 2 twice to enter a lowercase a.
Press 2 three times to enter a lowercase b.
Press 2 four times to enter a lowercase c.
Press 2 five times to enter a capital A.
Press 2 six times to enter a capital B.
Press 2 seven times to enter a capital C
Troubleshooting
Restart Your Terminal
You can restart your terminal using either of the following methods:
To perform a soft reboot, access the Admin Menu and select the Restart Terminal option.
To perform a hard reboot, press and hold the .,#* key and < (yellow key) simultaneously until the device powers off.
Device Disconnected
Verify that you are using the provided multi-point mono connector (Ethernet) cable and power supply. The power supply plugs into the splitter on the Ingenico multi-point mono connector cable.
Verify that the Ethernet jack on the multi-point mono connector cable is plugged securely into your router, modem, networking switch, or Ethernet wall jack.
Verify that the Ethernet port being used has access to the Internet, and that your internal network allows Integrated Terminal connections. This will ensure that a firewall is not blocking the connection.