Two-Factor Sign-In

This article will show you how to navigate through a 2FA login. Two-factor authentication through CivicPlus Single Sign-On now uses two methods:

• Authenticator App (recommended): This is the strongest and most reliable option for protecting accounts.

• Email: A good fallback for users who can’t or don’t want to use an authenticator app, while still improving security compared to password-only login.

You can set up two-factor authentication on your account, or your organization may require 2FA.

Important Note

If you are unable to log in using 2FA, contact CivicPlus Support who can reset your 2FA settings.

Instructions

1. When the login screen appears, enter your credentials

2. Follow the instructions based on your authentication method:

   • Authenticator App:

     1. You will be taken to a second screen to enter your Authenticator code. Open the authenticator app that you used during setup, and copy and paste the code in the box.

     2. Select Sign In before the one-time code has expired, and you should be successfully signed in and redirected to your destination URL

   • Email:

     1. Copy the code that is sent to your email
        

     2. Enter the Authentication Code and click Sign In