Container Admins can configure the complaint types and sub-types available for the application. This list will populate in applicable dropdowns throughout the modules. You can choose which types you would like to display on the Citizen Portal.
Manage Complaint Types
Sign in to your site
Navigate to Admin Tools and select Database Management:
Select Complaints Module:
To create a new complaint type, scroll down to the Add New Entries To List section and fill out the complaint type name in the blank box:
Entry Name: Enter the name of the new list item
Portal Flag: Select whether this entry will be visible on the public portal
Description: Enter a description for the list item
Or, you can edit the name of an existing type under the Current List section:
Choose Show On Portal or Hide in Portal from the dropdown; this will determine the visibility of the complaint type in the Citizen Portal:
Scroll down and click Save List:
Manage Complaint Subtypes
Sign in to your site
Navigate to Admin Tools and select Database Management:
Select Complaints Module:
Click the Complaint Sub-Type Relation button in the right panel:
Select the Request Type you would like to manage subtypes for:
To edit an existing subtype, you can change the Value (name) and choose to Show or Hide on the Portal:
To create a new subtype, scroll down to the New Values to Associate section and add a name to the blank Value field:
Click the Save button:
