This article will demonstrate troubleshooting tips post-setup of CSG Forte payment terminals.
Disclaimer
CivicPlus team members will help troubleshoot issues with API connectivity and API errors. However, CivicPlus Support is not permitted to troubleshoot terminal errors from your payment terminal. Those errors should be reported to your IT department, CSG Forte, or hardware manufacturer.
Prerequisites
Before following the steps in this guide, please complete the setup process.
Run the Device Driver as an Administrator
Right-click on the program and click Run as administrator
It will ask you if you want to set up the eDynamo, select Yes
If you have already installed the drivers you should select Repair and then Finish
Run a test transaction and you should see a screen similar to the following
Note:
If you are still not prompted to interact with the payment terminal, reach out to your IT department or CSG Forte for further assistance.