Customer understands and agrees the use of the DocAccess accessibility services (the "Services") is subject to the following terms:
Shared Responsibility Model. Customer acknowledges and agrees that accessibility obligations are shared:
CivicPlus: Provides automated accessibility enhancements by converting PDFs to an HTML transcript designed to align with WCAG 2.1 Level AA standards.
Customer: Remains responsible for overall accessibility compliance of the digital environment in which DocAccess is implemented, including but not limited to the context, labeling, links to original content, and content external to DocAccess transcripts.
The Service facilitates accessibility but does not guarantee compliance under all laws, in all contexts, or for all content types.
The Service is built to generate accessibility-enhanced transcripts that aim to conform in all material respects to WCAG 2.1 Level AA. Customer understands that:
Automated accessibility conversion may yield imperfect results due to complexities inherent in original content (such as complex tables, interactive graphics).
Accessibility performance may vary across assistive technologies and devices.
In the event of defect in the Services, Customer agrees to promptly report reproducible accessibility defects to CivicPlus and provide reasonable cooperation to assist with remediation.
Customer shall use the Service and accessibility features solely to enhance access to PDFs in native or linked contexts where disabled users require accessible alternatives.
No Warranty of External Compliance. The Service does not remediate other elements of Customer’s digital properties (such as website navigation, non-PDF content accessibility, multimedia outside the DocAccess viewer). Customer remains responsible for satisfying Accessibility Laws outside of DocAccess transcript content.
External Integrations and Third-Party Tools. Customer acknowledges that integrations with third-party plug-ins, translation engines, assistive technologies, or other external services are governed by their respective terms. CivicPlus disclaims responsibility for accessibility performance attributable to third-party tools.
End User Experience. Customer acknowledges that End Users may access accessible transcripts through the Service viewer, and that transcripts may include navigation, search, translation, and assisted technologies. The quality of these experiences may depend on the End User’s device, assistive technologies, and network conditions.
Live Assistance Services. Where included, live assistance (such as interpreter access or visual support) is provided solely as a supplement to automated accessibility and does not constitute legal compliance.
Customer shall not alter, suppress, or remove accessibility annotations, metadata, or structural markup created by the Service.
Service-Dependent Accessibility. Customer acknowledges and agrees that the accessibility enhancements provided by the Service (including, without limitation, the conversion of PDF documents into accessible HTML transcripts) are generated and maintained dynamically and are not permanent modifications to the underlying documents.
Effect of Service Termination or Expiration. Upon expiration or termination of Customer’s right to use the Service for any reason:
Accessible HTML transcripts and related accessibility features will no longer be automatically available;
Documents will revert to their original, non-enhanced format as hosted or published by Customer; and
CivicPlus will have no obligation to maintain, host, or provide access to accessibility-enhanced versions of Customer documents.
Customer Responsibility for Continued Accessibility. Customer is solely responsible for ensuring ongoing compliance with applicable accessibility laws and standards following termination of the Service, including by implementing alternative accessibility solutions or permanently remediating source documents where required.
No Reliance on Post-Termination Availability. Customer shall not rely on the continued availability of accessibility enhancements after the Service ends and agrees that the Service is intended as an ongoing accessibility solution, not a one-time or permanent remediation of content.
Customer understands that ongoing accessibility post termination of the Services requires the Customer to download the HTML.
Resource Optimization. CivicPlus may implement reasonable technical and operational measures to manage Service performance and processing efficiency. Such measures may include, without limitation, identification of duplicate documents, deduplication of identical content across domains, and prioritization of document processing. These measures are intended to reduce unnecessary processing and improve Service performance and do not alter the accessibility functionality of the Service for documents processed through the Service.
Volume Management. Customer’s Service plan includes document processing capacity appropriate to the Customer’s organization type and size. CivicPlus may monitor document processing volume to ensure use of the Service remains consistent with the scope of Customer’s plan. If Customer’s usage materially exceeds typical processing volumes for similarly situated customers or otherwise exceeds the scope of Customer’s plan, CivicPlus may work with Customer to manage document scope or processing volume. This may include, by way of example, excluding archived, outdated, or non-public-facing content from automated processing. CivicPlus will provide reasonable notice prior to implementing any material adjustments and will work with Customer in good faith to maintain accessibility coverage within the applicable plan parameters.
Plan Parameters. Customer’s Service plan includes document processing capacity as described in the applicable Order Form or service agreement. Accessing, viewing, or downloading previously generated accessible transcripts does not count toward document processing limits.
CivicPlus may update processing parameters or plan thresholds from time to time to reflect changes in Service functionality, Customer organization size, document portfolio, or Service performance requirements. CivicPlus will provide Customer with reasonable advance notice of any material changes to such parameters.