--- title: "Global Payments Integrated EMV/Hardware Setup Guide" slug: "global-payments-integrated-emvhardware-setup-guide" description: "Access a helpful guide that explains how to install the required software to process payments on the Recreation Management side with EMV machines, using Payments/Global Payments Integrated. " updated: 2025-11-17T19:48:44Z published: 2025-11-17T19:48:44Z canonical: "www.civicplus.help/global-payments-integrated-emvhardware-setup-guide" --- > ## Documentation Index > Fetch the complete documentation index at: https://www.civicplus.help/llms.txt > Use this file to discover all available pages before exploring further. # Global Payments Integrated EMV/Hardware Setup Guide The purpose of this guide is to explain how to install the required software to process payments on the Recreation Management side with EMV machines, using CivicPlus Payments and Global Payments Integrated. View the list of recommended [Gateway Hardware](/civicplus-help-center/docs/gateway-hardware-overview). ## Instructions 1. [Download the RCM Software version](/civicplus-help-center/docs/global-payments-integrated-emv-rcm-downloads) for your Operating System. The setup instructions are identical between Windows and MacOS. 2. Follow the installation instructions ![Install RCM pop-up window.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/1500007735042.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A50%3A03Z&se=2026-11-04T22%3A50%3A03Z&sr=c&sp=r&sig=8Zo7aEtPrixZ47mYmFdUgM46A8ihlZA28uBjo1PGxJ4%3D) 3. After installation, reboot your computer 4. Search for and select the **RCM ![Search for RCM on your computer.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/4404789189655.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A50%3A03Z&se=2026-11-04T22%3A50%3A03Z&sr=c&sp=r&sig=8Zo7aEtPrixZ47mYmFdUgM46A8ihlZA28uBjo1PGxJ4%3D)** 5. View the **RCM** green and blue icon in the bottom right tray ![RCM Tray Icon.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/4404789189271.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A50%3A03Z&se=2026-11-04T22%3A50%3A03Z&sr=c&sp=r&sig=8Zo7aEtPrixZ47mYmFdUgM46A8ihlZA28uBjo1PGxJ4%3D) 6. Navigate to the **Device Manager![Device Manager in search results.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/4404789187351.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A50%3A03Z&se=2026-11-04T22%3A50%3A03Z&sr=c&sp=r&sig=8Zo7aEtPrixZ47mYmFdUgM46A8ihlZA28uBjo1PGxJ4%3D)** 7. Ensure that your device is plugged in through the USB; view a listing of it in the **Device Manager![Device Manager list of devices.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/9406065060503.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A50%3A03Z&se=2026-11-04T22%3A50%3A03Z&sr=c&sp=r&sig=8Zo7aEtPrixZ47mYmFdUgM46A8ihlZA28uBjo1PGxJ4%3D)** > [!WARNING] > **Note**: > > If you cannot see it, click **View** at the top and select **Devices by container**.![View menu with Devices by container selected.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/15456918146711.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A50%3A03Z&se=2026-11-04T22%3A50%3A03Z&sr=c&sp=r&sig=8Zo7aEtPrixZ47mYmFdUgM46A8ihlZA28uBjo1PGxJ4%3D) 8. Note the **COM port** for the device 9. Right-click on the bottom right-tray **RCM** icon and select **Device Configure![Device configure option.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/4404789187095.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A50%3A03Z&se=2026-11-04T22%3A50%3A03Z&sr=c&sp=r&sig=8Zo7aEtPrixZ47mYmFdUgM46A8ihlZA28uBjo1PGxJ4%3D)** 10. Select the model of your device from the top drop-down and ensure that you choose the model that contains the label **US EMV** if your machine uses chip cards ![PIN Pad Device dropdown.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/4404789190295.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A50%3A03Z&se=2026-11-04T22%3A50%3A03Z&sr=c&sp=r&sig=8Zo7aEtPrixZ47mYmFdUgM46A8ihlZA28uBjo1PGxJ4%3D) 11. Select your **COM** port. This can be found in the **Device Manager**. ![COM Port field.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/4404789190039.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A50%3A03Z&se=2026-11-04T22%3A50%3A03Z&sr=c&sp=r&sig=8Zo7aEtPrixZ47mYmFdUgM46A8ihlZA28uBjo1PGxJ4%3D) > [!WARNING] > **Note**: > > If there is no COM port listed, please reach out to administration. 12. Click **OK![OK button.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/4404802435223.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A50%3A03Z&se=2026-11-04T22%3A50%3A03Z&sr=c&sp=r&sig=8Zo7aEtPrixZ47mYmFdUgM46A8ihlZA28uBjo1PGxJ4%3D)** 13. You can now **Test** your device ![Test button on Device Setup window.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/15456767764247.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A50%3A03Z&se=2026-11-04T22%3A50%3A03Z&sr=c&sp=r&sig=8Zo7aEtPrixZ47mYmFdUgM46A8ihlZA28uBjo1PGxJ4%3D) > [!WARNING] > **Note:** > > If the Test button isn't working, select the **Load Forms to Device** and **Load Settings to Device** buttons and then try testing the device again. ![Load Settings to Device and Load Forms to Device buttons on Device Setup window.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/15456800742935.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A50%3A03Z&se=2026-11-04T22%3A50%3A03Z&sr=c&sp=r&sig=8Zo7aEtPrixZ47mYmFdUgM46A8ihlZA28uBjo1PGxJ4%3D) --- ## Additional Recreation Steps 1. To test a checkout through Recreation Management, [Create a POS Item](/recreation-management/docs/create-a-pos-item) for $1.00 > [!WARNING] > **Note**: > > Click the **Continue Payment Button** to process the transaction.![Continue to payment button on the Recreation checkout screen.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/10666926090775.png?sv=2026-02-06&spr=https&st=2026-11-04T21%3A50%3A03Z&se=2026-11-04T22%3A50%3A03Z&sr=c&sp=r&sig=8Zo7aEtPrixZ47mYmFdUgM46A8ihlZA28uBjo1PGxJ4%3D) 2. The device should now respond and indicate a swipe or card insert request; follow the prompts on the pin pad Europay, Mastercard, and Visa. A global standard for cards equipped with computer chips and the technology used to authenticate chip-card transactions Universal Serial Bus