---
title: "May 9, 2026 CivicPlus Agent Release Notes"
slug: "may-9-2026-civicplus-agent-release-notes"
description: "View the May 9, 2026 CivicPlus Agent release notes to learn more about enhancements and resolved problems."
updated: 2026-05-08T13:39:05Z
published: 2026-05-08T13:39:05Z
canonical: "www.civicplus.help/may-9-2026-civicplus-agent-release-notes"
excludeFromExternalSearch: true
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.civicplus.help/llms.txt
> Use this file to discover all available pages before exploring further.

# May 9, 2026 CivicPlus Agent Release Notes

## Released Enhancements

### CivicPlus Agent Voice Interaction

The CivicPlus Agent widget now supports basic voice interactions, enabling users to speak directly with agents through the widget interface.

#### What’s Included

- Users can ask questions using voice input and receive spoken responses directly in the widget
- Support for speech-to-text and text-to-speech processing
- Voice interaction controls including:
  - Toggle the microphone on
  - Cancel interaction
  - Seamless fallback to text input
- Automatic fallback to text-only interactions when voice functionality is unavailable or unsupported by the browser

![Help Center Agent interface with audio and chat options for user assistance.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Voice%20Controls%20-%20CPA.png?sv=2026-02-06&spr=https&st=2026-10-31T19%3A44%3A18Z&se=2026-10-31T20%3A44%3A18Z&sr=c&sp=r&sig=hy4mkCD5%2BKTM1cM0OmrIuWe3HmLWJowlqArr6bqWMkw%3D)

#### Coming Soon

- Per-agent voice enablement through Admin-configurable feature toggles
- Admin-facing reporting on voice interaction at the message level

> [!NOTE]
> Important Notes
> 
> - Voice functionality availability may vary depending on browser support and device configuration.
> - Text interaction remains fully supported regardless of voice availability.

Administrator. A person who manages a computer network or system.