--- title: "Single Sign-On Guide" slug: "single-sign-on-guide" description: "CivicPlus Single Sign-On enhances user experience with secure, streamlined access to all products using one set of credentials. Simplify your interactions today!" updated: 2026-09-30T18:25:17Z published: 2026-09-30T18:25:17Z canonical: "www.civicplus.help/single-sign-on-guide" --- > ## Documentation Index > Fetch the complete documentation index at: https://www.civicplus.help/llms.txt > Use this file to discover all available pages before exploring further. # Single Sign-On Guide CivicPlus Single Sign-On is an authentication solution that improves your user experience and makes your daily interactions with our products easier. SSO allows you to use one set of user credentials to easily move between your organization's CivicPlus products. Benefits include: - **Consolidation:** Single sign-on to all your products - **Strengthened Security:** Strengthened password and user security, including two-factor authentication - **External Sign-In:** Account creation and ongoing sign-in can be managed through Apple, Facebook, Google, and Microsoft personal accounts > [!NOTE] > Important Notes > > - All products manage their own respective permissions and access. > - Passwords must be at least 8 characters including letters and numbers and not on an industry best practice blacklist of [previously exposed passwords](https://haveibeenpwned.com/Passwords). > - Password reset links expire after 24 hours and [user validation links](/civicplus-help-center/docs/expired-verification-email) expire after 6 minutes for security purposes. If the link has expired, users can follow the instructions to [reset the password](/civicplus-help-center/docs/forgot-reset-a-password) to send another email. ## Create an Account - [Create a new Single Sign-On Account](/civicplus-help-center/docs/create-a-single-sign-on-account) - [Create an Account with an External Sign-In](/civicplus-help-center/docs/create-an-account-with-external-sign-in) --- ## Log In With Single Sign-On 1. Navigate to the [Single Sign-On screen](https://cpauthentication.civicplus.com/Identity/Account/Login) or sign in to your CivicPlus product 2. Enter your **Email address**![The Email field on the sign in page.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Email Field - SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T08%3A11%3A58Z&se=2026-10-29T09%3A11%3A58Z&sr=c&sp=r&sig=cSfIO91B6x%2FKB0yuym1mBSae3R1UDqV5dPhJ1ovm%2F5s%3D) > [!WARNING] > **Note**: > > If you are not on a [Custom Identity Provider](/civicplus-help-center/docs/about-platform-idp-identity-provider-integrations), you can also use an [external sign-in service](/civicplus-help-center/docs/create-an-account-with-external-sign-in) to sign in. 3. Click **Continue**![The Continue button under the Email field.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Continue Sign In - SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T08%3A11%3A58Z&se=2026-10-29T09%3A11%3A58Z&sr=c&sp=r&sig=cSfIO91B6x%2FKB0yuym1mBSae3R1UDqV5dPhJ1ovm%2F5s%3D) > [!WARNING] > **Note**: > > If your organization uses a [Custom Identity Provider](/civicplus-help-center/docs/about-platform-idp-identity-provider-integrations), you will be redirected to your organization's sign-in screen after clicking Continue. 4. Enter your **Password**![The Password field on the sign in page.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Password Field - SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T08%3A11%3A58Z&se=2026-10-29T09%3A11%3A58Z&sr=c&sp=r&sig=cSfIO91B6x%2FKB0yuym1mBSae3R1UDqV5dPhJ1ovm%2F5s%3D) 5. Click **Sign In**![](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Sign in button - SSO.png?sv=2026-02-06&spr=https&st=2026-10-29T08%3A11%3A58Z&se=2026-10-29T09%3A11%3A58Z&sr=c&sp=r&sig=cSfIO91B6x%2FKB0yuym1mBSae3R1UDqV5dPhJ1ovm%2F5s%3D) - **Forgot your password?:** Select to [reset your password](/civicplus-help-center/docs/forgot-reset-a-password). - **Remember me:** Check to prevent the ending of your authentication session when closing your browser window. --- ## Frequently Asked Questions --- ### #### Where do I reset my password or update my email address? View the [Forgot a Password](/civicplus-help-center/docs/forgot-reset-a-password) article for instructions on how to reset your password. Learn how to [Change Your Email Address](/civicplus-help-center/docs/change-your-email-address). #### Can I use my Microsoft account through Microsoft sign-in? The Microsoft option on the new [Create Account and Sign In screen](/civicplus-help-center/docs/create-an-account-with-external-sign-in) is not for custom IdP customers. Microsoft has 3 identity services: [Active Directory](/civicplus-help-center/docs/microsoft-adfs-integration), [Azure Active Directory](/civicplus-help-center/docs/microsoft-entra-id-azure-active-directory-integration), and Microsoft accounts. Only Microsoft accounts are supported through the new Microsoft sign-in. Accounts in Microsoft Active Directory services may not be able to sign in. Existing users will not be able to create a Microsoft account with the same email address. To use Microsoft sign-in for your existing CivicPlus account, it must be added through [External Sign In on the Manage Account screen](/civicplus-help-center/docs/external-sign-in). #### What happens if my account verification email expires? Verification email links are valid for approximately 6 minutes. If the link has expired when the imported user opens the link, a new link will automatically be emailed. Learn more about [Expired Verification Emails](/civicplus-help-center/docs/expired-verification-email). #### What should I do if I didn't receive the account verification email? Check your email's spam/junk folder to make sure it is not there and that your email provider is not blocking emails from noreply@civicplus.com. If you still do not see the email, click the [forgot password link on the sign-in screen](/civicplus-help-center/docs/forgot-reset-a-password) to send a new verification email. #### What does the ‘Remember Me’ option on the sign-in page do? Enabling ‘Remember Me’ when signing in will prevent the ending of your authentication session when closing your browser window. We recommend that users on shared machines/devices do not leave the ‘Remember Me’ option disabled. --- Single Sign-On. An identification method that enables users to log in to multiple applications and websites with one set of credentials. SSO streamlines the authentication process for users. Identity Provider. ## Related - [Change Your Password in the Platform](/change-your-password.md) - [Change Your Email Address on the Platform](/change-your-email-address.md) - [Two-Factor Sign-In](/two-factor-sign-in.md)