Staff Center Overview

The Staff Center is a new product included for all CivicPlus customers as part of the CivicPlus Platform. It includes all the functionality that Organization Owners and Users could access in Organizations, as well as providing a platform for continued growth and expansion as we incorporate more features and functionality from across the CivicPlus product portfolio.

In addition, Staff Center introduces users to CivicPlus Athena, an AI agent that assists users with tasks across the CivicPlus Platform and product suite.

Imporant Note

CivicPlus Athena is currently in Beta. Contact your Customer Success Manager for more information.

CivicPlus Athena (Conversations)

CivicPlus Athena is an AI agent that assists users with tasks across the CivicPlus Platform and product suite. CivicPlus Athena is aware of the products available to your Organization and can leverage your existing user permissions to complete operations on your behalf. You can chat with the agent, view your chat history, and Organization Owners can view chat audit logs.

Groups

Groups can be created to assign permissions to a set of users who will need the same access to features in CivicPlus Integration Hub, Notifications Admin, HCMS, or Web Evolve.

Users

Once added, organization users can be assigned to groups.

CivicPlus Agent (AI Agents)

The CivicPlus Agent is an AI-powered agent that provides residents with fast, high-quality, and detailed answers to their questions. The agent sources information from your CivicPlus solutions, specified external websites, and provided documents.

Organization Settings

Organization Owners are able to update the branding for their organization. They can also force two-factor authentication for all of the users in their organization.

Applications

Applications are the CivicPlus products that an organization has access to. They are displayed in the Dashboard and within the product app switcher so users can easily navigate between their products.