Every payment processor charges fees to facilitate transactions. This article explains how processing fees work with CivicPlus Payments, when they’re deducted, and how to review them. If you’re using an external processor, fee calculations may vary. Please reach out to your processor for more information.
How Fees Work with CivicPlus Payments
When you process a payment, fees are applied based on the type of transaction. These may include:
A percentage of the transaction amount (such as 3.00%)
A flat per-transaction fee (such as $0.30)
Fees for ACH versus card payments will vary
You may also see fees, such as refunds, chargeback fees, or ACH returns; however, these would only apply per occurrence. Please refer to your contract for more information on the specific payment processing fees charged for your organization.
When are Fees Deducted?
With CivicPlus Payments, fees are:
Generally deducted daily at the time of deposit
Reflected in your net deposit amount
Example: If you process $1,000 and your fees are $37.50, your bank deposit will show $962.50.
View Fees
To see detailed fees:
Log in to the Payments Portal
Navigate to the Gateway Configurations tab
Locate the Gateway Configuration you wish to view reports for and click the Actions menu (three vertical dots icon), and then Reports
Select the Deposits tab
.png?sv=2022-11-02&spr=https&st=2025-09-20T22%3A11%3A13Z&se=2025-09-20T22%3A22%3A13Z&sr=c&sp=r&sig=Q02s9iKLv%2BMy7x6EMQr6%2Bp79WSC2HLX2bDx8M91dJC0%3D)
Click on a specific deposit
You will be able to view and export this data as needed
