---
title: "View Chat Audit Logs"
slug: "view-chat-audit-logs-1"
description: "Learn how to view chat audit logs for your organization."
updated: 2026-07-10T15:06:45Z
published: 2026-07-10T15:06:45Z
canonical: "www.civicplus.help/view-chat-audit-logs-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://www.civicplus.help/llms.txt
> Use this file to discover all available pages before exploring further.

# View Chat Audit Logs

[Organization owners](/civicplus-help-center/docs/organization-owners) can access an audit log that contains the history of all human-in-the-loop transactions that CivicPlus Athena has assisted with.

> [!NOTE]
> Important Note
> 
> CivicPlus Athena is currently in Beta. [Contact your Customer Success Manager](https://www.civicplus.com/customer-success-manager/) for more information.

> [!TIP]
> Who can use this feature?
> 
> Organization Owners

## Instructions

1. [Sign in to the Staff Center](https://staffcenter.civicplus.com/)
2. Expand the **Conversations** menu and select **Audit Logs** ![CivicPlus Staff Center dashboard showing Conversations and Audit Logs sections.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Conversations,%20Audit%20Logs%20-%20STCE.png?sv=2026-02-06&spr=https&st=2026-11-12T18%3A39%3A45Z&se=2026-11-12T19%3A39%3A45Z&sr=c&sp=r&sig=sjWltlciyp%2FNuL0%2B5vC7jNwqAATMKdyS4Qz0NMdkmrw%3D)
3. View the chat audit logs for your organization. If needed, use the **Search** bar or **Filters** to narrow results. ![Chat audit logs displaying filters, workflow status, and recent activity outcomes.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Chat%20Audit%20Log%20Filters%20-%20STCE.png?sv=2026-02-06&spr=https&st=2026-11-12T18%3A39%3A45Z&se=2026-11-12T19%3A39%3A45Z&sr=c&sp=r&sig=sjWltlciyp%2FNuL0%2B5vC7jNwqAATMKdyS4Qz0NMdkmrw%3D)
  - **Workflow Status:** Select the status of the chat (Awaiting Decision, Decision Made, Executed, Terminated, Rejected).
  - **Outcome:** Filter by Pending, Success, Failure, Expired, Cancelled, or Rejected.
  - **From/To:** Set the date range for the chats
  - **Relative Times:** Uncheck to view the detailed time stamp for the chat
  - **Reset Filters:** Click to set the filters back to the default state
  - **Refresh:** Click to refresh the log with your selected filters
4. If needed, click the **Download** button and choose to **Export as CSV** or **JSON**. ![Chat audit logs interface showing options to export data as CSV or JSON.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Download%20Chat%20Audit%20Log%20-%20STCE.png?sv=2026-02-06&spr=https&st=2026-11-12T18%3A39%3A45Z&se=2026-11-12T19%3A39%3A45Z&sr=c&sp=r&sig=sjWltlciyp%2FNuL0%2B5vC7jNwqAATMKdyS4Qz0NMdkmrw%3D)
5. Click **View Details** next to a chat to see more information. ![The View Details eye icon under the Actions column on a chat log.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/View%20Chat%20Details%20-%20STCE.png?sv=2026-02-06&spr=https&st=2026-11-12T18%3A39%3A45Z&se=2026-11-12T19%3A39%3A45Z&sr=c&sp=r&sig=sjWltlciyp%2FNuL0%2B5vC7jNwqAATMKdyS4Qz0NMdkmrw%3D)
6. Review the **Audit Log Details** for the item

![Audit log details showing execution status and timestamps for a comment creation tool.](https://cdn.us.document360.io/17dc564a-8310-4f61-b929-1bd73b36e158/Images/Documentation/Audit%20Log%20Details%20-%20STCE.png?sv=2026-02-06&spr=https&st=2026-11-12T18%3A39%3A45Z&se=2026-11-12T19%3A39%3A45Z&sr=c&sp=r&sig=sjWltlciyp%2FNuL0%2B5vC7jNwqAATMKdyS4Qz0NMdkmrw%3D)

Comma-separated Value.

JavaScript Object Notation.