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View Chat History

  • Updated on Jul 10, 2026
  • Published on Jul 10, 2026
  • 1 minute(s) read
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This article walks through how to view your conversation history with CivicPlus Athena.

Important Notes

  • Users will only be able to see their own chat history. They will not be able to see the conversation history for other users in their organization.

  • CivicPlus Athena is currently in Beta. Contact your Customer Success Manager for more information.

Who can use this feature?

Organization Users

Instructions

  1. Sign in to the Staff Center

  2. Expand the Conversations menu and select Chat History
    CivicPlus Staff Center interface showing Conversations and Chat History options.

  3. View your recent chats or search for a specific conversation
    Chat history displaying recent sessions with timestamps and last updated dates.

  4. Click on a chat card to view more information
    Highlighted chat session details with timestamps in a chat history interface.

  5. Review the conversation details
    Chat instructions for setting up two-factor authentication for an organization with important notes.

  6. If needed, type into the chatbox to continue the conversation
    Input field for user queries with options for additional actions and help links.

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