The Customer’s use of the Process Automation and Digital Services is subject to the Acceptable Use Policy set forth at Process Automation and Digital Services (CivicOptimize) Acceptable Use Policy.
The Customer understands the features and functionality included with the Customer’s selected Service tier option and limitations thereof. The Customer relies on its own skill and judgment in selecting the appropriate Service Tier and acknowledges that it has received no promise, guarantee, representation, warranty or undertaking regarding profitability or any consequence or benefit to be obtained from the Service.
The Customer understands and agrees that the Customer is solely responsible for the content and type of data stored for its end users and/or residents. CivicPlus implements industry-standard data protection for stored data; however, the Services are not intended to store sensitive personally identifiable information (“PII”), personal health information (“PHI”), payment card industry information (“PCI”) or any other financial data. CivicPlus strongly discourages the Customer from soliciting and storing sensitive PII and PHI within the Services and prohibits the Customer from soliciting and storing any PCI or any other financial data within the system. CivicPlus cannot monitor and control the Customer’s actions; therefore, in the event the Customer solicits and stores any PII, PHI, PCI, or other financial data, it is at the Customer’s sole discretion and risk. The Customer as the data owner, and not CivicPlus, is solely responsible for the applicable laws and regulations regarding any data breach involving such data, including breach notification and credit monitoring requirements.
If the Customer uses the Services integration with CivicPlus Pay, then the CivicPlus Pay terms shall apply.
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