The Customer represents, covenants, and warrants that the Customer will use the Civil Space Service digital engagement toolset (only in compliance with the terms of service published by Civil Space, and all applicable laws and regulations. Although Civil Space has no obligation to monitor the Customer’s use of the Services, it may do so and may prohibit any use of the Services it believes may be (or alleged to be) in violation of the foregoing.
The Customer understands that the Services are provided under the following privacy policy https://civilspace.io/privacy.html, all data protection shall be in compliance with the statements listed at https://resources.civilspace.io/article/135-data-protection; and the physical security of the Services shall be in compliance with the statements listed at https://resources.civilspace.io/article/141-physical-security-q-a.
The Services are provided “as-is” and all other warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose are disclaimed.
Support
The Customer understands the support for the Services are provided by the third-party vendor Civil Space and CivicPlus will route support inquiries regarding the Services specifically to Civil Space.
The Services shall be available and performed in a manner consistent with applicable industry standards, including maintaining the Services availability within 99.9% uptime in any given month, excluding outages caused by the failure of a third-party service provider. All the Customer’s requests for support will be responded to during the hours of 9:00 am to 7:00 pm Central Standard Time (CST), Monday through Friday, excluding holidays.
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