Request Tracker


CivicEngage
®

Associate Related Request Tracker Tickets

Overview

In the Request Tracker module, you are able to associate submitted tickets together that are similar. This allows you to easily monitor all related tickets.

Instructions

  1. Navigate to Modules > Content > Request Tracker
  2. Open your desired category
  3. Find the original ticket and make note of the Ticket Number
    1.png
  4. On the new ticket, select Actions and View Details
    2.png
  5. Scroll down to below the Map display
    3.png
  6. In the Associated Requests field, enter in the Original Ticket Number
    4.png
  7. Click Associate
    5.png
  8. Your screen should refresh and you will not have to save
    6.png
  9. You will see the association on your original ticket as well
    7.png
?



I'd Like to Request an Enhancement

0 out of 0 found this helpful

Updated:
Follow