3.0 Configuration


CivicRec
®

EMV - Using EMV with Converge in CivicRec

Instructions

  1. At checkout, when adding a credit/debit payment, click the Use EMV/Chip Reader button.
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  2. The chip reader will activate and the customer should follow the prompts on the reader (confirm amount, insert card, enter pin if applicable, remove card, sign if applicable).
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  3. Transaction should automatically complete once the payment is approved, with no further action from staff.
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  4. For split payment (less than the total owed amount), payment will be added to list, but transaction will not be completed until they fill out all payments.
  5. If staff cancels or leaves the page while PIN pad is in use, transaction discrepancies may occur between CivicRec and Converge. These will be voided by CivicRec automatically after 2 hours.
  6. Once signature has been received (if needed) the transaction will process as successful.
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