Frequently Asked Questions


CivicEngage
®

Add an FAQ Category

Who can use this feature?

System_Admin.png Slash.png Owner.png

Instructions

  1. Select Modules > Content > FAQs
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  2. Select Add Category
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  3. Fill in the information
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    • Category Name: The name you would like your category to be
    • Start Display: Enter a display date to auto-publish the category, leaving it blank will publish immediately
    • End Display: Enter an end display date to auto-unpublish; leaving it blank, it will remain published until unpublished manually
    • Number to Display: The default is three and indicates the maximum number of FAQs allowed to display on a related page
    • Show Archives: Leave as default
    • Template: Choose a template you would like for your category
    • Permissions: Setting permissions at the category level is suggested
      • View: May view the live side only
      • Author: Submit new items, modify/delete unpublished items
      • Publisher: Publish new items, modify/delete unpublished items, modify/unpublish published items and publish/reject submitted items
      • Owner: Publish new items, modify/delete unpublished items, modify/unpublish published items, publish/reject submitted items, create/modify categories and assign category permissions
      • System Administrator: Automatically has rights to all of the above
  4. Saving Options
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    • Cancel: Will delete what you’ve done
    • Save: Will save the work as an unpublished draft
    • Save & Submit: Will save the work as an unpublished draft and notify a publisher that it is ready for review (option is viewable by authors only)
    • Save & Publish: Will save the work and publish it for viewing
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