Frequently Asked Questions


CivicEngage
®

Add an FAQ Category

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Note: Only System Administrators and Owners can add FAQ Categories

Instructions

  1. Log in to the Admin side of the website.
  2. Select Modules > Content > FAQs.
  3. Select the Add Category. (Fig. 1-1)
  4. Category Name – A red asterisk indicates this is a mandatory field.
  5. Start Display – The default is blank and indicates the FAQ will be available immediately upon publication. Enter a display date to auto-publish the category.
  6. End Display – The default is blank and indicates the FAQ will remain published until unpublished manually. Enter an end display date to auto-unpublish.
  7. Number to Display – The default is three and indicates the maximum number of FAQs allowed to display on a related pages.
  8. Show Archives – Leave as default.
  9. Permissions – Setting permissions at the category level is suggested.
    1. View – May view the live side only
    2. Author – Submit new items, modify/delete unpublished items
    3. Publisher – Publish new items, modify/delete unpublished items, modify/unpublish published items and publish/reject submitted items
    4. Owner – Publish new items, modify/delete unpublished items, modify/unpublish published items, publish/reject submitted items, create/modify categories and assign category permissions
    5. System Administrator – Automatically has rights to all of the above.
  10. Select options to complete adding/creating category.
    1. Cancel – Will delete what you’ve done
    2. Save – Will save the work as an unpublished draft
    3. Save & Submit – Will save the work as an unpublished draft and notify a publisher that it is ready for review (option is viewable by authors only)
    4. Save & Publish – Will save the work and publish it for viewing


Publishing a Category

  1. Log in to the Admin side of the website.
  2. Select Modules > Modules > FAQs.
  3. Find a category under Unpublished
  4. Select Choose an Action > Publish (Fig. 2-1).
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