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CivicRec
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Merchant Log Report

Overview

The merchant log reflects activity between CivicRec and your payment gateway and is not meant to be a direct representation of transaction totals. It may show multiple entries for one transaction, for example declines, or multi-stage card processing such as pre-authorizations, followed by submitting for settlement. Depending on whether declines are filtered out, the attempted amount of the charge that was declined would also tally into displayed totals.

Typically the merchant log is used as a tool to investigate why a charge was declined, or investigating payment processing discrepancies. 

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