3.0 Communicate


CivicRec
®

SMS Troubleshooting

Overview

CivicRec utilizes SMS email gateways for each mobile phone carrier to deliver SMS messages. Some mobile customers may have security settings that block these messages. Troubleshooting information can be obtained by contacting the individual carrier.
 
 

Verizon Wireless

SMS Gateway: number@vtext.com (10-digit phone #, no formatting)
Example: 4045555555@vtext.com
Troubleshooting: 
  1. Sign in to Verizon account page.
  2. Click on ‘Block Calls & Messages’ under PLAN
  3. Click on ‘Internet Spam Blocking’ tab
  4. Uncheck boxes – ‘block all text messages sent from the web’ and ‘block all text messages sent from email’
  5. Emails
    • Verizon Wireless number@vtext.com
    • AT&T number@txt.att.net
    • Boost Mobile number@sms.myboostmobile.com
    • Cricket number@sms.mycricket.com
    • MetroPCS number@mymetropcs.com
    • Sprint number@messaging.sprintpcs.com
    • Straight Talk number@vtext.com
?



I'd Like to Request an Enhancement

0 out of 0 found this helpful

Updated:
Follow