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Redirect Error

Overview

A "redirect error" message occurs in the case of a bad account merge. To resolve this problem, follow the instructions below. 

Instructions

  1. Navigate to Functions > Undo Merge
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  2. Find the customer's name
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  3. Select the Undo Merge tool
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  4. Select OK to Are you sure you want to undo this merge?
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  5. Follow our article Merge Duplicate Accounts and Keep User History to redo account merge

Note: If you still get a redirect error message contact support

 

 

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