Security, Redundancy, and SLAs


Canadian Data Security


Some Canadian provinces have "passed legislation designed to protect private information from sweeping powers outlined in the U.S. Patriot Act, which compels American companies to turn over virtually any information that the U.S. government requests.". This affects many public institutions in Canada.

CivicReady ensures that our Canadian clients's data is safe and in accordance with Canadian laws:

  1. For our Canadian customers, we have all data hosted by a Canadian company (Peer 1), only using servers in Canada. Because the company is Canadian, it is only subject to Canadian laws. 
  2. Because the data is housed in Canada, it complies with the laws that provinces have passed. 
Canadian laws only require that the data is hosted within Canada -- they do not require that the company itself is based out of Canada. Please see this news article about how Canadian schools have worked with US companies before, and the solution has been to have those US companies use Canadian servers. (This article is about Nova Scotia, but the laws are similar in the other provinces such as Ontario and British Columbia):
"The Nova Scotia legislature passed a law aimed at shielding information from the Patriot Act late last year. Under the provincial law, public bodies are largely prevented from storing any private electronic information in the United States. If they run afoul of the law, institutions can face fines of up to $500,000.
Dalhousie University - which lobbied against the legislation, arguing restrictions could adversely affect cross-border research - has had to renegotiate contracts for some of its computing services and in some cases switch providers altogether.
For example, the university used a New York-based service that creates virtual classrooms for distance learning. The servers that run the software had to be moved to Canada, which cost the university more than $15,000, said Phil O'Hara, who works in the university's IT department."

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