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CivicEngage
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Convenience Fees

Overview

Convenience fees are set as default to be 7%, however this can be adjusted. To have this adjusted, contact CivicPlus Support with the percentage you want it to be (no less than 2.5%).

Convenience fees are not related to the cost to process the payments, which varies depending on the Payment Processor.

Convenience fees cannot be different for different types of payments, for instance you can not absorb the fee for checks and charge only for credit cards used.

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