Change Your Email Address

This article will show you how to change your primary CivicPlus email address.

Important Notes

• Users signing through their organization’s Custom IdP cannot edit their email addresses. Their email will default to what is listed on their IdP provider. 
• Administrators will not be able to reset email addresses for users in their organization.
• Before an email address can change, the system must receive accepted verification.

Consolidating CivicPlus Email Accounts

If you have different user accounts across CivicPlus products (such as an old email to access CivicEngage Central and a new email to access CivicRec) and want to consolidate, follow these steps:

1. Organization Owner will need to remove the user associated with the old email from your CivicPlus organization
2. Organization Owner will then add a new user associated with the new email to your CivicPlus organization
3. All applicable CivicPlus products will need a user created (with appropriate credentials) with the new email address you are using

Instructions

1. Navigate to the Sign In Screen
2. Enter your current Email and Password and click Sign In
   
   
3. Select the Email tab
   
4. Enter the New Email and click Change Email
   
   
   • Note: You cannot change the email for an external account.
5. A confirmation link will be sent to the new email in order to validate