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Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

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Forgot / Reset a Password

  • Updated:

This article walks through how to reset the password for your CivicPlus Single Sign-On account.

 

Important Notes

  • A user can no longer set a password for a different user. Instead, an email prompt will be sent to the user in order for them to reset their own password.
  • Passwords are no longer emailed to the user when they select Forgot Password, a reset password link is sent instead.
  • For security purposes, the system will not tell you if an invalid login attempt is the result of the wrong email address or password. 

 

 

Instructions

  1. Navigate to the sign-in screen for your integrated CivicPlus product or go to the Sign In Screen
  2. Enter your Email address and click Continue
    email field and red continue button.
  3. Select the Forgot your password? link
    forgot password link.
  4. Enter your Email address and click Submit
    email field and red submit button.
  5. You will be sent an email from noreply@civicplus.com. Click the Reset Password button.
    reset password email.
    Note: This link will expire after 24 hours for security purposes.
  6. Enter and confirm your new password
    reset password screen.
    Note: Your password cannot match your four most recently used passwords. Your password must be at least 8 characters in length containing both numbers and letters. View the full list of password requirements.
  7. Select Reset
    red reset button.

 

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