Forgot a Password

This article walks through how to reset the password for your CivicPlus Single Sign-On account. 

Important Notes

• A user can no longer set a password for a different user. Instead, an email prompt will be sent to the user in order for them to reset their own password.
• Passwords are no longer emailed to the user when they select Forgot Password - a reset password link is sent instead.
• For security purposes, the system will not tell you if an invalid login attempt is the result of the wrong email address or password. 

Instructions

1. Navigate to the sign-in screen for your integrated CivicPlus product or go to the Sign In Screen
2. Enter your Email address and click Continue
   
   
3. Select the Forgot your password? link
   
4. Enter your Email address and click Submit
   
   
5. You will be sent an email from noreply@civicplus.com. Click the Reset Password button.
   
   
   Note: This link will expire after 24 hours for security purposes.
6. Enter and confirm your new password
   
   
   Note: Your password cannot match your four most recently used passwords. Your password must be at least 8 characters in length containing both numbers and letters. View the full list of password requirements.
7. Select Reset
   
   

Supporting Articles

• Password Requirements