The system will lock out a user if they reach 5 failed login attempts. Once the account locks, it will remain locked for 30 minutes. You may wait 30 minutes to try again or reset your password for faster access.
Note: For security purposes, the system will not tell you if an invalid login attempt is the result of the wrong email address or password.
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Let us know what was helpful or not helpful about the article.2 comments
Is there also an automatic lockout if the user hasn't logged in for X number of days? I think I recall Support informing me of that in the past?
Hi Michael Tjoelker users will not be locked out of their CivicPlus Single Sign-On account for any period of inactivity.
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