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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Change Your Password

  • Updated:

This article will show you how to change the password on your account using the new sign-in screen. If you have forgotten your password, follow the instructions on how to get a reset password link. 

 

Important Notes

  • A user can no longer set a password for a different user. Instead, an email prompt will be sent to the user in order for them to reset their own password. In addition, passwords are no longer emailed to the user when they select Forgot Password; a reset password link is sent instead.

  • Your password needs to be sufficiently long and unique to be secure. New passwords cannot match the 4 most recently used passwords. All passwords are compared against a list of more than half a billion passwords from previous data breaches to ensure security.

  • Your password must be at least 8 characters in length and contain characters from both of the following categories:

    • English characters (A through Z)

    • Base 10 digits (0 through 9)

 

 

Instructions

  1. Sign in to your account
    SSO Sign-in screen.
  2. Select the Password and Security tab
    Password and Security tab in the left navigation menu.
  3. Enter your New Password and Confirm the Password
    New password fields.
    Note: View the Password Requirements.
  4. Click Update Password
    Update Password button.

 

Resources

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