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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Create a Help Center Account

  • Updated:

This article will show you how to create an account for the Help Center. An account is required if you wish to sign in to view Release Notes, submit a feature request, or view your support tickets.  

 

Important Notes

  • This account is different than what you use to log in to your product, however, we do recommend using the same email address.
  • You can use the same account to log in to any of the CivicPlus product Help Centers. 

 

Instructions

  1. Click Sign In on the top right corner of the Help Center
    sign in link in header
  2. A sign-in screen will pop up, select the Sign up link in the bottom left corner
    sign up link.
    Note: Click Get a password if you have had previous email communication with our Support team.
    get a password link.
  3. Enter Your full name and email
    full name and email fields.
    Note: We recommend registering with the same email address you use to sign in to the product so that you will be able to view past Support tickets.
  4. Click Sign up
    blue sign up button.

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