CivicPlus Pay Dashboard

Upon login to CivicPlus Pay, you will see a dashboard that contains a graph of Completed Payments History. 

The dollar amount of all completed payments in the last 12 months will be displayed. This includes a summation of all successful, completed payments across all your gateway configurations. The transaction must be approved (such as not declined or canceled) in order to be included in the graph.

Updated Metrics

The graph will update once per hour. In the bottom, right-hand corner of the graph, you will see the date/time of the last update. If the date/time is older than one hour, it is because there are no new transactions, and therefore no new data is available to present. If you process a new transaction, the graph will update in one hour.

Empty Graph

If you are seeing an empty graph, it could be due to:

• You have not been given access to the data for any gateway configuration
• Of the gateway configurations you have access to, none of them have had a successful transaction
• All existing transactions occurred within the last hour and the graph will be updated soon
• Transactions completed with Gateways configured for Authorization/Capture workflows will not be present