Skip to main content
Attention customers within hurricane impacted areas:
Due to widespread impacts resulting from hurricanes, CivicPlus is committed to enhancing our resources to manage the anticipated increase in traffic and mitigate any potential disruptions. We will prioritize all assistance requests from affected areas to ensure we provide the highest level of support possible. Please be assured that we are here to assist you in any way we can during this challenging time. Your safety and satisfaction are our top priorities.

Search

Set Up Authorize.net for CivicPlus Pay

  • Updated:

This process is necessary for CivicPlus Pay to be allowed to communicate with the Authorize.net gateway.

 

Important Notes

  • Your account must be configured for eCommerce to process public page transactions.
  • Your account must be configured for retail to use EMV devices. For retail setup, please see the additional credentials that will be needed.
  • This process is for new Authorize.net customers only. If you are currently processing with Authorize.net and a CivicPlus product, resetting your PIN will break your current integration. 

 

Disclaimer

This article is for information purposes only. We cannot make any guarantee to the accuracy of these specific steps below as Authorize.net may make modifications to what things are called or where they are placed. The outline below should be substantially like what you should see on the Authorize.net site. 

 

Article Navigation

 

Not finding what you are looking for? View additional resources

 

Customer Responsibilities

The customer is responsible for configuring the Authorize.net transaction ID and providing the right API (application program interface) login ID to CivicPlus. The customer must also ensure that their account is configured to accept e-commerce transactions. If the customer does not do these items, users will not be able to complete a transaction.

 

Obtain Your API Login ID & Transaction Key

  1. Navigate to Authorize.net, click Sign In, and select your option
    sign in
  2. Click Account
    account authorize.
  3. Select API Credentials & Keys
    api credentials and keys.
  4. Copy your API Login ID
    api login id.
  5. Select New Transaction Key
    new transaction key.
  6. Click Submit
    submit key.
  7. Follow the prompts to verify your identity
  8. Copy your key
    Copy your key.
  9. Send your API Login ID and Transaction Key to the CivicPlus Support Team to have your CivicPlus Pay configuration setup

 

Go to Article Navigation

 

Common Issues

Code 87

If you received a code 87, you have not configured your Merchant Service Provider correctly. All transactions are processed as eCommerce. Please see Authorize.net’s documentation for more information. 

 

Fraud Detection Filters

If you are using any fraud detection filters, such as "Transaction IP Velocity" you will want to be sure that you whitelist the CivicPlus Pay IP addresses. Please contact support for our IP addresses.

 

Resources

 

Go to Article Navigation

Comments

Let us know what was helpful or not helpful about the article.

0 comments

Please sign in to leave a comment.