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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Set Up the CivicPlus Pay Tray Application for Authorize.net

  • Updated:

This article will walk you through setting up the CivicPlus Pay Tray Application for use with an Authorize.net credit card reader. This will allow you to take card-present transactions through the payment terminal.

 

Instructions

  1. Download the latest Pay Tray Application. You will need version 2.0.1.0 or newer. Versions prior to 2.0.1 will not work.
  2. Follow the Pay Tray Application Installation Instructions.
    • If you are having difficulty, see the troubleshooting guide.
    • The first time you run the tray app, you must "Run as Administrator". Skipping this step will cause your transactions to fail. 
  3. When the tray application is running, you should receive a notification that the Pay Command listener has started
    CivicPlus Pay Tray App ready notification
  4. Open your Windows System tray and right-click on the Pay Tray icon
    CivicPlus Pay Tray App icon
  5. Select Settings
    CivicPlus Pay Tray App, right-click menu, settings
  6. The Configuration menu should appear, expand the Authorize.net EMV panel
    CivicPlus Pay Tray App, Integration Configurations, authorize.NET panel expand
  7. In the AuthorizeNetConnectionMode put USB or Bluetooth. Pick the option that you plan to use to connect your device.
    Authorize NET connection
  8. In the AuthorizeNetPaymentDeviceID, put the name of the terminal that you would like to use
    Authorize NET EMV payment device ID
    Note: This will be something that you can make up but should be descriptive enough to identify the computer and device that you are using. In this example, we have put “GolfCourse”. Additionally, these settings are scoped per user. Each user will need to set their device ID before their first use of the tray app.
  9. You are ready to run a test transaction

 

Mobile Device Management 

After the first use, you should be able to see your device listed in Authorize.net’s Mobile Device Management.

 

authorize.NET mobile device management

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