CivicPlus Pay Activity Log

The CivicPlus Pay Activity Log is a log of transaction events for troubleshooting purposes. Here you can find additional information about sales, refunds, voids, events for saving payment methods on file and removing them, etc. The CivicPlus Pay Activity Log is not a one-to-one relationship with transactions. For example, a charge followed by a void would show as two activities. Each activity receives its own CivicPlus Pay Transaction ID.

Important Note

• In some instances, CivicPlus Pay will receive more than one response for a single activity from the payment gateway. In this instance, each result will show in the activity log under the same Pay Transaction ID. Therefore, the Pay Transaction ID is not unique.

Access

To get access to the Pay Activity Log, a gateway configuration owner must grant you permission or you can gain access by contacting our Support team.

Features

• Gateway Configuration: Use the drop-down to view activity for a specific gateway configuration or see activity for all of your gateway configurations
• Transaction ID: This is the CivicPlus Pay transaction ID and must be an exact match
• Latest Activity: The date and time of the latest activity on the transaction
• Transaction Type: Displays the type of activity. For example, it could be a sale, refund, voided, adding a payment method, removing a payment method, etc.
• Transaction State: This column gives you information about the current state of the transaction. This is supposed to mirror the same state as the payment gateway based on the responses that we received.
• Pay Error Code: Every payment gateway has its own set of error codes and response codes. We map these codes to one standard set of error codes. If you need to find the reason for a specific error code, you will want to look in the raw data or the transaction history to get to the original code provided by the gateway.
• Merchant Code: This is typically the payment gateway’s transaction ID, however, it does vary based on which payment gateway you are using.
• Amount: The dollar amount of the transaction.
• Last Four: These are the last four digits of the permanent account number (PAN) if we happen to have it. Not all payment gateways provide this information in all types of transactions. Also, CivicPlus Pay does capture, store, or transmit full card numbers.
• Gateway Configuration: This is the name of the configuration that the activity was processed through.

Related Articles

• Export the Activity Log
• Find a Transaction in the Activity Log
• Copy a Link to a Transaction