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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Duplicate Transactions in Converge

  • Updated:

Converge has the ability for you (the merchant) to turn on a rule to flag duplicate transactions. This prevents the second transaction from being successful. CivicPlus Pay does not control whether a transaction is a duplicate or not.

 

Disclaimer

This article is provided for informational and educational purposes only. If you are having trouble with duplicate transactions or following the steps in this guide, please reach out to Converge’s support team.

 

Instructions

  1. Log in to Converge and navigate to Settings >Fraud Prevention Rules
    settings - fraud prevention
  2. Select Custom Rules
    custom rules
  3. Select New Pre Rule under Pre-processing Rules
    new pre rule
  4. In the pop-up, add a Rule Name
    rule name
  5. For the rule, select Duplicate Transaction (If) and the processing option of your choice (is)
    set rule
  6. Click Add 
    add rule

 

Confirming a Duplicate Transaction

When a duplicate is detected, Converge will display the following message to the user. 

 

converge duplicates declined message

 

If the user selects Return to Merchant, Converge will tell Pay that the transaction was a duplicate and to deny the transaction. If the user selects Try Again, and they use a different card, the payment can go through successfully.

 

You can verify a duplicate by going to Payments and selecting Declines.

 

declined payments

 

Drilling into the transaction will show the error.

converge duplicates declined transactions

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