Set Up ConvergeConnect

This article will walk through installing and configuring Converge Commerce Web Services (ConvergeConnect) for use with CivicPlus Pay. ConvergeConnect is the listener application that sits between the EMV/pin-pad device and Pay.

Disclaimer

This article is provided for educational and informational purposes only and was accurate as of June 2024. CivicPlus does not make any guarantee to the accuracy of these specific steps below as Elavon may make modifications to what things are called, how they look, or how they work. For issues following the steps below, please contact Elavon’s support team. CivicPlus does not support, nor troubleshoot, hardware provided by third parties.

Merchants should ensure their systems are updated to use the new version 6.5 of Commerce Web Services (CWS). Connected EMV devices will update automatically following the installation of CWS 6.5.

Pre-Requisites

1. You must have downloaded version 6.5 of Commerce Web Services (ConvergeConnect). 
   
   Note: If you do not have a Help Center login, you will need to sign up in order to access the download.
2. Unplug your device if it is plugged in. It is recommended by Elavon to unplug the device when installing or updating Commerce Web Services so that the device does not pick up generic Windows Drivers. This could cause the device to not work like it is supposed to.

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Installing or Updating Commerce Web Services

As of January 3, 2020, Commerce Web Services can only be installed on Windows 7, 8, 8.1, or 10.

1. Click on the installer to launch it
   
2. Click Next
   
   
3. Click Install
   
   
   • You may see a pop-up like this. This is normal.
     
     
4. Click Finish
   
   
5. Once installed, you should see it running on your Windows tray
   
6. Right-click on the item and select Show
   
   
7. Click Start or Restart
   
   
8. Once the Service and CWS both say Running, plug in your device, be sure that it is configured for USB mode, and then click Refresh Devices
   
   
   Note: If this is your first time using your device, it may run through updates. These updates can take 20 minutes or longer. Allow the device to fully update before using it.
9. The device is ready to be used once the Card Reader populates
   

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Troubleshooting

If any issues arise during the installation or update, Elavon recommends the following steps:

1. Verify the card reader is unplugged.
2. Uninstall all programs that were installed by Commerce Web Services (CWS), including:
   
   • Commerce Web Services
   • Ingenico USB Driver
3. Reboot the PC.
4. Delete the Elavon Folder at C:\\Program Files (x86)\\Elavon\\CommerceWebServices.
5. Disable the Antivirus program.
6. Disable USB Selective Suspend.
7. Install CommerceWebServicesSetup.exe as an administrator.
8. Plug the card reader back in.

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