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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Set Your EMV Device to USB Mode for Converge

  • Updated:

The CivicPlus Pay integration with Converge EMV devices uses USB mode. You must set your device to USB mode in order to use it with CivicPlus Pay.

 

Disclaimer

CivicPlus does not support, nor troubleshoot, hardware provided by third parties. For issues following the documentation linked below, please contact Elavon’s support team.

 

Documentation

Please refer back to Elavon’s official documentation here:

 

Note: Do not follow the instructions for communication via Internet Protocol (IP). We are integrated to use USB only.

 

Instructions

  1. Unplug your device and plug it back in, the device will boot
    Ingenico iSC Touch 250 EMV device, startup screen.
    Ingenico iSC Touch 250 EMV device, TSA 0310 boot screen.
    Ingenico iSC Touch 250 EMV device, on screen.
  2. When the device gets to the screen that says Retail Base quickly press the numbers 2-6-3-4 and then the green Enter button
    Ingenico iSC Touch 250 EMV device enter button.
    • Note: You have two seconds to complete this step
  3. The screen will update
    Ingenico iSC Touch 250 EMV device, update screen.
  4. When you see Press + for Menu press the + (plus) button
    Ingenico iSC Touch 250 EMV device, press plus for men.u
  5. The menu should load
    Ingenico iSC Touch 250 EMV device, menu load screen.
  6. Use your finger to scroll on the screen and select TDA
    Ingenico iSC Touch 250 EMV device, menu screen TDA.
  7. Select option 0 for Configuration and press the green Enter button
    Ingenico iSC Touch 250 EMV device, zero button for configuration.
  8. Select 0 for Communication and press the green Enter button
    Ingenico iSC Touch 250 EMV device, zero button for communication.
  9. Select 0 for Select Comm. Type
    Ingenico iSC Touch 250 EMV device, zero button for select communication type.
  10. Select 4 for USB <> Serial Conv. and press the green Enter button
    Ingenico iSC Touch 250 EMV device, four button for USB serial converter.
  11. Hold and press the - (minus) and Clear key at the same time to reboot 
    Ingenico iSC Touch 250 EMV device, minus and clear to reset.

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