We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.
Duplicate Transactions with Heartland
Updated:
A transaction will be flagged as a duplicate if two transactions share the same amount and card number in a 30-second window. The second transaction will be denied.
In-Person Transaction
If the transaction is in-person, the chip reader and the online prompt with both show a “Duplicate Transaction” message.
Online Transaction
If the transaction is online, a message will show to the user that states the transaction is a duplicate, similar to the example above.
To confirm if a transaction is a duplicate, review the Pay Activity Log.
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