Session Timeouts with Payflow

If you are using Payflow as your payment gateway, the end-user has 30 minutes to complete their payment information before their session times out. This is the length of time that Payflow has set.

If the user’s session has timed out, they have the opportunity to try again. In CivicEngage Central, the user will need to click the Try Again button.

In CivicRec, the user will see Expired Session and a Click here to try again link.

To confirm a session timeout, log in to CivicPlus Pay and navigate to the activity log. Here, the Pay Error will be listed as Expired Session.

If you click the raw response, you should see something like this:

This means that the user did not complete their payment in the amount of time allotted.