We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.
Session Timeouts with Payflow
Updated:
If you are using Payflow as your payment gateway, the end-user has 30 minutes to complete their payment information before their session times out. This is the length of time that Payflow has set.
If the user’s session has timed out, they have the opportunity to try again. In Web Central, the user will need to click the Try Again button.
In Rec, the user will see Expired Session and a Click here to try again link.
To confirm a session timeout, log in to Payments and navigate to the activity log. Here, the Pay Error will be listed as Expired Session.
If you click the raw response, you should see something like this:
This means that the user did not complete their payment in the amount of time allotted.
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