We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.
Cancel a Tempus EMV (Card-Present) Transaction
Updated:
This article will show you how to cancel a card-present transaction after it is initiated.
Four Ways to Cancel a Transaction
Pressing either of these buttons will cancel a transaction:
Selecting Cancel on the touch screen
Pressing the Cancel button on the PIN pad
Selecting No on the touch screen when asked to confirm the amount
Or, you can select Cancel in PaymentMate
Use the Back Button
When using your browser’s ‘Back’ button during a transaction, it will close the session with PaymentMate and the device. The device will be back in sync with your POS (Point of Sale). However, since CivicPlus Pay didn’t receive a result back from Tempus, the transaction will show no result and will eventually be marked abandoned.
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