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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Session Timeouts with Tempus

  • Updated:

If you are using Tempus as your payment gateway, the end-user has 20 minutes to complete their payment information before their session times out. If the user does not complete their transaction in the allotted time, they will have the opportunity to try again.

 

In Recreation Management (formerly CivicRec), they will receive the following message with the option to Click here to try again.

 

Try Again message in Recreation.

 

In Web Central, the user will need to click the Try Again button. 

 

Try again message on website.

 

If the user never clicks the Submit button on the Tempus iFrame page, CivicPlus Pay will not receive a notification that the session has expired.

 

Submit Tempus public.

 

Transactions that were started, but never completed will show as abandoned in the activity log. Transactions that have expired and were attempted to be completed will show as Expired Sessions.

 

To confirm a session timeout, log in to CivicPlus Pay and navigate to the activity log. Here, the Pay Error will be listed as Expired Session.

 

Expired session.

 

If you click the raw response, you should see something like this:

 

Invalid session ID.

 

When you see an INVALIDSESSIONID (Invalid Session ID) this means that the session ID has expired.

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