Global Payments Integrated FAQs

Frequently Asked Questions

Does the 3% +$0.30/transaction fee include the Interchange fees from Visa and Master Card?

Yes, the interchange fees are included.    

Who invoices the 3% +$0.30/transaction fee?

Global Payments Integrated (formerly OpenEdge) invoices the transaction fee. 

Do you send paper invoices at Net 30?

Yes. Global Payments Integration will send you a monthly statement for processing the prior month.

How are chargebacks handled?

Chargebacks show on the merchant's statements. The merchant will need to speak with Global Payments’ customer service to investigate further and get it resolved.

How are American Express cards processed and at what cost?

As long as Amex is under $1 million annually, it is included in the same statement and rates as the other card brands.

Does the merchant absorb the entire responsibility for PCI compliance?

We all have our own responsibility to be PCI (payment card industry) compliant. The merchant would still need to be PCI-compliant.

Is RCM compatible with iPads or other iOS devices?

No, RCM only works with Windows or MacOS (OS X). See system requirements. Note, you can use Global Payments Integrated Mobile which is available through the Apple Store. However, there is no integration between Pay and Global Payments Integrated Mobile, and is 100% completely separate. Any transactions performed through Global Payments Integrated Mobile will not be supported by CivicPlus. 

I'm having trouble getting RCM to work. What network changes do I need to make to allow communication with Global Payments Integrated?

This information is documented in Information Regarding OpenEdge's IP Ranges and Ports Now Online. Please see the section under "Payment System Applications".