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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Session Timeouts with Global Payments Integrated

  • Updated:

If you are using Global Payments Integrated as your payment gateway, the end-user has 5 minutes to complete their payment information before their session times out. This time limit has been set by Global Payments Integrated for security purposes.

 

If the user’s session has timed out, they have the opportunity to try again.

 

CivicEngage

In CivicEngage, the user will need to click the Try Again button.

try again

 

CivicRec

In CivicRec, the user will see Expired Session and a Click here to try again link.

Try Again CivicRec

 

Expired Session Error

To confirm a session timeout, log in to CivicPlus Pay and navigate to the activity log. Here, the Pay Error will be listed as Expired Session.

expired session

 

If you click the raw response, you should see something like this:

raw data time out

 

This means that the user did not complete their payment in the amount of time allotted.

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