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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

CivicPlus Portal Alerts Settings

  • Updated:

Administrators will see an Alerts tab on the CivicPlus Portal Settings page. From here, admins can choose which alert channels to show in their Portal. They are also able to add tags and feature channels.

 

Important Note

  • The Alerts feature is currently in beta. To enable it on your site, please contact your Customer Success Manager.

 

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Who can use this feature?

Organization Owners | Portal Admins

 

Feature Alerts

  1. Navigate to the page with your embedded Portal or access the stand-alone Portal and sign in to your account
  2. Select Settings in the left-hand toolbar
    Portal Settings.
  3. Click the Alerts tab
    Alerts tabs.
  4. Select Actions and choose Feature in Portal next to an alert channel
    Feature in Portal.
  5. The alert will now have a bolded highlight bar on the left of the item in the front-end Alerts view
    Featured alert.

 

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Hide/Show Alerts

Note: If you hide all available Alerts lists, the Alerts tab and/or Weather Alerts tab will no longer be available for public users on the Alerts & Notifications page.
  1. Navigate to the page with your embedded Portal or access the stand-alone Portal and sign in to your account
  2. Select Settings in the left-hand toolbar
    Portal Settings.
  3. Click the Alerts tab
    Alerts tab.
  4. To hide an alert channel so it will no longer show in your Portal, click Actions and choose Hide in Portal
    Hide alert in Portal.
  5. The alert will now have an X in the Visible column and it will no longer show on the Alerts page
    Alert is hidden.
  6. To add the list back to your Portal, click Actions and choose Show in Portal
    Show Alert in Portal.

 

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Add Tags to Alerts

  1. Navigate to the page with your embedded Portal or access the stand-alone Portal and sign in to your account
  2. Select Settings in the left-hand toolbar
    Portal Settings.
  3. Click the Alerts tab
    Alerts tab.
  4. Select Actions and choose Edit next to an alert channel
    Edit alert.
  5. Scroll down and type or select an existing Portal Tag
    Alert portal tags.
  6. Click Update
    Update alert.

 

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