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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

CivicPlus' Proprietary API Acceptable Use Policy

  • Updated

 

This API Acceptable Use Policy (this Policy) governs the use of CivicPlus’s proprietary Application Programming Interface(s) (collectively and individually referred to as the CivicPlus API). By accessing or using the CivicPlus API, you (referred to herein as User or Customer) agree to comply with this Policy. Violations may result in suspension or termination of CivicPlus API access.

 

In relation to its Services, CivicPlus may make certain CivicPlus APIs available for use. So long as the Customer is in compliance with this Policy, and the terms and conditions of the applicable agreement for Services with CivicPlus, CivicPlus grants to the Customer a non-exclusive, non-transferable, limited license to access and use the CivicPlus API solely for internal development, deployment, and integration of applications that interface with the CivicPlus Services. This license is only for the Customer’s internal business use and not for resale or redistribution to any third party.

 

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The Customers May Not:

  • Use the CivicPlus API in a manner that exceeds reasonable request volume, constitutes excessive or abusive usage, or otherwise fails to comply or is inconsistent with any part of the CivicPlus API documentation or other applicable CivicPlus policies, terms, and conditions.
  • Deploy automated scraping, excessive CivicPlus API calls, or abuse of CivicPlus API resources.
  • Use the API in a manner that disrupts, damages, or impairs CivicPlus’s systems or services.
  • Attempt to bypass any security mechanisms, authentication measures, or rate-limiting mechanisms CivicPlus employs or attempt to access any parts of the CivicPlus API that Customer is not authorized to access, or attempt to reverse engineer, decompile, or extract source code from the API or any related systems.
  • Misuse or manipulate API data for unauthorized or fraudulent purposes
  • Use the API to develop or deploy competing services that replicate CivicPlus’s core functionality.
  • Use the CivicPlus API for any illegal, fraudulent, or unauthorized purposes, or engage in any activity that could damage, disable, overburden, or impair any of CivicPlus’s services or interfere in any way with the operation of others’ use of the CivicPlus API.
  • Perform vulnerability assessments or pen tests against the CivicPlus API without prior approval and planning with the CivicPlus Security and Site Reliability teams.
  • Engage in activities that violate intellectual property rights, privacy laws, or applicable regulations.
  • Share CivicPlus API credentials with unauthorized parties or allow unapproved third parties to access the CivicPlus API.
  • Use the CivicPlus API for any purpose that is harmful, deceptive, misleading, or unlawful.

 

The Customers Responsible For:

  • Security of API Credentials: When using a CivicPlus API, the Customer is responsible for confidentially storing and managing access to API Keys, credentials, or tokens. Customers cannot share API credentials with any unauthorized third party. The Customer is fully responsible for all activities that occur against the CivicPlus API with the Customer key.
  • Compliance with Laws: Data extracted out of the CivicPlus system may contain Personally Identifiable Information and require data privacy, data security, and consumer protection considerations. The Customer is responsible for ensuring that any system accessing data via a CivicPlus API will be maintained in compliance with applicable regulations (For example CPA, CCPA, VCDPA).

 

CivicPlus Reserves the Right To:

  • Monitor Customer use of the CivicPlus API to ensure compliance with this Policy. CivicPlus may suspend or terminate Customer access to the CivicPlus API, without notice, if CivicPlus believes, in our sole discretion, that the Customer is in violation of this Policy.
  • Additionally, CivicPlus may suspend, terminate, throttle, or rate limit the Customer’s access to the CivicPlus API, in the event of Customer’s excessive usage, as determined by CivicPlus in our sole discretion or violation of any term of this Policy.
  • Support provided by CivicPlus will be limited to the CivicPlus API as documented and available on the CivicPlus official documentation sites. CivicPlus does not provide support or consultation regarding the development of any application or service utilizing the CivicPlus API. The customer and its authorized users are responsible for their own application development and maintenance.
  • We provide the CivicPlus API on an as-is and as-available basis without any warranties of any kind, whether express or implied. Customer use of the API is at its own risk.
  • Modify this Policy at any time. Users continued use of the CivicPlus API after modifications constitute acceptance of the updated Policy. 

 

In-Article Glossary

Review the Help Center Glossary, which provides a comprehensive explanation of the acronyms, abbreviations, and company-specific terminology. The terms located in this section are listed alphabetically:

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