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We are excited to announce the launch of updated product names, logos, and headers within our user interfaces as part of the CivicPlus® Solution Rebranding initiative. These changes mark the first step toward creating a cohesive and seamless user experience across all solutions in our portfolio. As part of this transition, users may notice minor design updates. While the functionality you rely on remains unchanged, we are in the process of updating screenshots and other resources on our Help Centers to reflect the new branding. We appreciate your patience and understanding as we work to complete these updates.

Technical Support Platform Enhancements

  • Updated:

We're excited to announce upcoming changes to how CivicPlus delivers support. Our goal is to create a more modern, transparent, and efficient experience for users. This involves two key software transitions:

 

Support Ticketing Moving to Salesforce

Making this move will bring:

  • Enhanced support ticket portal
  • Smarter in-product support widget
  • A consolidated support platform for all CivicPlus products

 

Help Centers Moving to Document360

Making this move will bring:

  • Smarter AI-powered search
  • Easier content navigation and a streamlined user interface
  • Enhanced accessibility
  • Integrated Self-Help Bots: Direct connection to intelligent in-product self-help options

 

Launch Timeline

The Agenda and Meeting Management Select product will launch the new software in late July 2025. The rest of our CivicPlus products will launch in early August 2025.

 

Stay tuned! More details and resources will be provided throughout the transition in the coming months.

Comments

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2 comments

Date Votes
  • Theresa Miller

    Nice that it's moving. Would be nicer to have a cut off date and links to the new support and ticketing urls. 

     

    1
  • Clara Siegele

    Hi Theresa Miller! When our new system launches, we'll ensure a seamless transition for your most important links. Core links will automatically redirect to their new locations. These redirects will stay active for one year, giving you plenty of time to update any bookmarks. Look out for upcoming announcements over the next few weeks with our exact launch timeline and details on which links will be covered.

    -1

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